Brand dealers increase complaints due to falling quality of commissioned processing

On the 13th, the reporter learned from the 2011 “Consumption and People's Livelihood” theme in Shanxi Province on March 15, that due to the increasingly fierce competition in the apparel and footwear markets, some brand manufacturers have adopted commissioned processing and OEM production. Some of these manufacturers only paid attention to the immediate interests, and in order to occupy the market at a low price, the production cost was significantly reduced, resulting in a decline in the quality of clothing and footwear, and complaints increased significantly.

Consumers Association of Shanxi Province announced on the 13th "2010 Shanxi Province, the province's consumer complaints hot spots" show that the daily department of the most complaints. According to statistics, in 2010, there were 4,374 complaints against daily department stores in Shanxi Province, accounting for 41.32% of the total complaints. The complaints for apparel, shoes and hats accounted for about 25% of the total number of complaints.

According to the Consumers Association of Shanxi Province, some clothing openers, pilling and decolorization are the main problems reflected by consumers. In particular, some branded products with relatively expensive prices appear to be pilled and discolored after being worn for a short time. Different quality problems occur in one wash. The ingredients contained in the label are inaccurate. Some shoes have just worn on the desizing, decolorization, cut off the bottom section, after repair can still not be used normally, the operator does not give back and exchange problems.

Poor service and high cost of testing and identification are also the main reasons for consumers to make complaints. Li Peng, chairman of the Consumers Association of Shanxi Province, said that when consumers buy clothes and footwear, operators do not carefully introduce the texture of the goods to consumers. After quality problems occur, the operators often evade it with various reasons. Responsibility should not be given to consumers in a timely manner to solve problems, poor service and low credibility. Some complaints after a dispute, need to be tested to define the responsibilities of both parties, and the time and cost of testing costs many consumers do not want to give up and give up testing, resulting in increased complaints.

Li Peng stated that in 2011, the consumer associations in all levels in Shanxi Province will strengthen social supervision in relevant areas, promote self-discipline in the industry, maintain market order, adhere to the law, openness, fairness, and fairness, properly resolve consumer disputes, and ensure that consumer complaints have been resolved. Everyone has a reply and protects the legitimate rights and interests of consumers according to law. (Author: South ting)